With the technologies of instant massaging (IM) is a communication between individuals. Libraries have started provide "chat reference"(Maness, J.M., 2006) services where users could communicate with librarians much as they would in a face-to-face reference context.. With this IM technologies not only communication but also co-browsing, file sharing, screen-capturing and data sharing and mining of previous transcripts. This could make easier access to users, quickly and expertly to users. Not only text-based nature of IM but know users could experience audio and video messaging. Not only libraries placing links to their chat reference services the subscribe databases but also that the link to the library holding collection in OPAC that link to the databases and also to the library collections.
With the Library 2.0 also offering help when users are lost and will offer immediate real time assistance. This allows reference services in an online media rather then the traditional services of the physical library. These for the first time in the history of libraries, there will be continuously collected transcription of the reference transaction, always awaiting evaluation, analysis, cataloging and retrieval for future reference. These could also make the users organize their materials as to boost the quality of research in the world that the libraries could contributes.
With the Library 2.0 also offering help when users are lost and will offer immediate real time assistance. This allows reference services in an online media rather then the traditional services of the physical library. These for the first time in the history of libraries, there will be continuously collected transcription of the reference transaction, always awaiting evaluation, analysis, cataloging and retrieval for future reference. These could also make the users organize their materials as to boost the quality of research in the world that the libraries could contributes.
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